Privacy policy

Who we are

Elite Touch Cleaning Services, Inc. (“Elite Touch,” “we,” “us”) provides commercial cleaning services and a secure web portal for customers and operations staff. This policy describes how we handle personal information in connection with the portal at app.elitetouchcleaningservices.com and operational SMS you may receive as an Elite Touch customer. Our public website is elitetouchcleaningservices.com.

Postal address: 7716 England St, Suite B, Charlotte, NC 28273. Phone: (704) 266-0623.

What this policy covers

This policy applies to information collected through the customer and operations portal, related support channels, and SMS programs described in our SMS terms. It does not govern third-party sites we don't operate.

Information we collect

Depending on how you use our services, we may collect:

• Contact and account details — such as name, business email, phone number, company or site name, and messages you submit through the portal (for example service requests, threads, feedback, or SOS alerts).
• Authentication data — for example session identifiers tied to magic-link or password sign-in so we can keep your account secure.
• Service and device context — limited technical data needed to run the app (such as IP address, browser type, timestamps, and similar logs) for security, troubleshooting, and abuse prevention.
• SMS-related data — the mobile number you provide for operational texts, message delivery status, and message content required to deliver replies and comply with carrier requirements.
• Attachments — photos or files you voluntarily upload with a request, stored according to our hosting configuration.

How we use information

We use personal information to:

• Provide, operate, and improve the portal and your cleaning services.
• Send operational SMS described in our SMS terms (not marketing or promotional SMS).
• Authenticate users, prevent fraud, and protect the security of our systems.
• Respond to requests, resolve issues, and comply with law or enforce our agreements.
• Maintain internal records and limited analytics needed to run the business.

Service providers and messaging infrastructure

We use trusted vendors to host and operate the platform, send email (including magic-link sign-in and notifications when configured), send and receive SMS (including through Twilio as our messaging infrastructure provider), and similar services. Those providers process data on our behalf under contractual terms and may only use it as instructed to deliver the services. We do not sell personal information and we do not share mobile numbers with third parties for their own marketing.

Retention

We keep information only as long as needed for the purposes above, including legal, accounting, or reporting requirements, and to resolve disputes. Retention periods vary by data type; contact us for more detail about specific categories.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and safeguarding magic-link emails.

Your choices

• SMS: Reply STOP to opt out of SMS as described in our SMS terms.
• Account / portal: Contact your Elite Touch account contact or our main office to update contact details or ask questions about your information.

Children

Our services are for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page with an updated effective date. For material changes, we may provide additional notice as appropriate.

Contact us

For privacy-related questions or requests, contact Elite Touch Cleaning Services, Inc. at (704) 266-0623 or write to us at the address above. Portal users may also use the contact option in the portal where available: Contact.